Progressive Van Lines Incorporated

DO NOT DO BUSINESS WITH THIS COMPANY. Last August, Progressive Van Lines stole my deposit of $2,297.77 and provided no services. Within 48 hours after entering the moving services contract, I decided to cancel, being well within the 72-hour refund policy stated in the contract. When I called Progressive to cancel, a representative said I had to cancel in writing by email. I did so immediately and received an autogenerated email response confirming the cancellation and providing a cancellation reference number. After receiving no further response over the next couple of months and no return of any of the funds on my credit card, I initiated a dispute over the charge through Citibank. I provided Citibank with Progressive's email of acknowledgment of my timely refund claim. Progressive responded to Citibank by providing only a copy of the contract, which contains Progressive's refund policy statement, which confirmed the legitimacy of my refund claim. Over the next several months, Citibank escalated my dispute several times and continued seeking a return of my funds through Progressive's bank, but without success. My many calls and messages left to Progressive over more than 6 months went unanswered and I never received a refund. Progressive Van Lines' business model apparently is to take advantage of lax Florida business laws to lie and steal.

Move size: 4 Bedroom Home Service cost: $2297

Progressive helped me with my move from North Carolina to sunny Florida. Kevin was my sales rep and he was really comforting compared to everyone else I spoke with who tried to rush me to make (what I consider) a very important decision. He answered ALL of my questions in detail, and there were many since this was my first time using a moving company. He really addressed all my concerns which led me to do my move with them. The customer service department was super friendly and professional. (Very Pleased) The crew came on our scheduled move day and Rafeal was awesome as well as his helpers! All in all Progressive did an amazing job on my move and I will recommend them to anyone I know!

Move size: 2 Bedroom Home Service cost: $3256

Helped me so much when my family was relocating to New Jersey. Price was AMAZING considering what I was quoted other places and they were willing to work with me. I actually paid less than expected, that never happens! Moves are so expensive so to have a little bit of extra money at the end of the day means a lot. They always picked up the phone and answered any questions. They even called me to make sure everything was a go a couple days before which I am grateful for. On the day of the move they packaged the items with care and on delivery they arrived just as they were before the shipment. Movers were polite and even put stuff in the correct room for me. Overall this is a very professional company that I would use again if need be. 10/10 in my book.

Move size: 3 Bedroom Home Service cost: $2850

Honestly, these guys went above and beyond with my move! I was so pleased with how friendly they were, how available they were, and how in control I felt with my move overall! My family and I moved homes from Orlando FL to Ashville NC, not a super far move but with 5 of us, a 2 year old and twin 4 year olds... you can imagine how quickly we realized how overwhelming this was. However, the guys at Progressive Van Lines really stepped up to the plate where we needed the most. They shipped our stuff, held our stuff in storage, moved us all in, AND even helped me change a tire on 95... I literally could not believe how willing and selfless they were to provide the best possible service. I highly recommend this service to anyone moving out of state with a handful like ourselves. They delivered a very affordable price, the full move-in move-out service, assembly for some our new furniture items (which, that's not to mention how heavy the pieces were), some humor, great attitudes, and an overall trusting experience. We will be using them again!

Move size: 4 Bedroom Home Service cost: $3000

Our family used Progressive for our move from Texas back home to Wisconsin. We have property Wisconsin and they were able to get us dropped off at 2 different locations and didn’t charge us extra. The movers wore masks, gloves and told us they had been tested for covid which was a godsend because my husband has asthma. They put my desk back together which was amazing considering I couldn’t do it myself. My daughter and her husband are moving next year and I will be recommending this highly professional moving company to them. 5 stars. Thanks team!

Move size: 2 Bedroom Home Service cost: $4200

Broker service only **DO NOT USE THEM – HIRE DIRECT** At 1st call the company was extremely helpful, patient, returned calls and promised to assist in a seamless move. I originally planned to rent UHAULs for $4,700.00. After speaking with Andrew at Progressive Van Lines, they could complete the move for $5,200.00. We did a room-to-room inventory of items to so all parties knew what the cost would be and what was included with the move.

This seemed like an easy decision since I no longer had to do any of the work myself. Per Andrew they would hire a qualified mover who would deliver our goods with a dedicated tractor trailer and all equipment to complete the project. They went as far as supplying a 26’ transfer truck in case the tractor trailer could not get down our street (comp was a $300.00 value per the contract)

One day prior to the move we received a call from Progressive to again review the inventory list – the price started to go up – Items originally on the quote such as my two king beds did not include the headboards, box springs or frames. Many other items were similar – and so the bait/switch begins. Price was now revised to $7400.00. I was not pleased with this information but what can one do the day before a scheduled move – they have your hands tied. I was told once the movers calculate the cubic feet in the truck the price will most likely drop back down….it won’t!

On moving day – they brokered the worst company one can ever come in contract with. Progressive stated it was Falcon moving but it was actually a subsidiary company called Citi-movers from NJ. Their rating is a one star as that is the least people can give. At that point things took a turn for the worse.

Moving company was to arrive between 11 – 2:00pm with a dedicated truck. Movers showed up 2 hours late with a 26’ rental truck that was partially full with another move. We are moving a 4-bedroom home – which the movers had no idea how much stuff was getting relocated. They kept stating how much that had to be moved, they were totally unprepared for this – outside of the wrong size truck they had no tools, not enough pads or wrapping materials. COMPLETELY UNPREPARED!

They put no pads down on our hardwood floors, had no regard for our items and just did everything the opposite as promised by Andrew. At this time, I tried to call the customer service dept at Progressive…. THEY DONT HAVE A CUSTOMER SERVICE DEPARTMENT or at least one that answers the phone.

Shortly after midnight they had the trucks loaded (yes, they went and rented another truck) Now that my house is empty, everyone is tired (myself included as we had to help them move the items out of the house) This is when I find out I have to deal with the movers directly and Progressive will not answer the phone. Cost for the move is now $10,600.00 and they need 50% cash or postal money order – Again, it’s after midnight and I have no belongings in the house. I forgot to mention the movers tried to scam me on the cubic footage of the truck – I went out with the driver to take physical measurements calculated it all in front of him and he was still in disagreement.

Final decision is I pay them or they will unload the trucks at $135.00 per man hour and put it all back in the garage. I have a scheduled move. I am beyond angry at this time but once again hands are tied by a move date that has to take place. Truck leaves, next morning I have my suitcase of clothes and an air mattress only to now find in the daylight they have scratched every hardwood floor in the house along with wall damage and stair railing damage – I called Citi movers who said they would take care of it…. You guessed it, a month later and still nothing and like Progressive, they don’t answer my calls anymore.

Delivery day is a whole other disaster/scam story.

As another reviewer stated – “I hate this company and will make sure everyone knows what they do to people. The movers told me to file a claim for missing items and damages.”

The 10k insurance that Andrew discussed is BS – it a policy based on weight which will realistically cover nothing but better yet you need a receipt for everything you own to prove ownership before you can file.

The insurance isn't real. This company is a SCAM and ROBBED me. I will never use a moving company again. I wish I just took the UHAUL like I planned to. DO NOT TRUST PROGRESSIVE VAN LINES!!!

All said and done the move cost just over $14,000.00, I ended up with damage at the sold house and damage belongings at the new house. With no options to get any money returned.

I’d like to make this longer but site will not allow. Hopefully this doesn’t happen to anyone else – Avoid Progressive, Falcon and Citi movers at all costs!

Move size: 4 Bedroom Home Service cost: $14400